Refund policy

Last updated July 18, 2026

We want you to be genuinely happy with what's on your wall. Here's exactly how returns work.

Return Window

You have 3 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

Damages & Issues

We follow an open-before-receive policy: please inspect your order in front of the delivery rider before accepting it, and report any damage immediately. Once your order has been accepted, we're unable to process a return for damage-related reasons. If you receive the wrong item, contact us right away and we'll make it right.

Sale Items & Gift Cards

Many of our pieces are offered at discounted prices. Sale items and gift cards are final sale and not eligible for "changed my mind" returns — though genuine damage or a wrong item sent is always covered, sale price or not.

Personalized Frames

Frames with custom text, names, or made-to-order details are created specifically for you and are final sale once production begins, except in cases of damage or a printing error on our part.

How to Start a Return

Email us at framity.pk@gmail.com to request a return. If accepted, we'll send you return instructions. Items sent back to us without first requesting a return will not be accepted.

Exchanges

The fastest way to get what you actually want is to return your current item, then place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Bank processing can add extra time on top of that. If more than 15 business days have passed since approval and you still haven't seen it, contact us at framity.pk@gmail.com.